Active Masterclass:Customer Relationship Management (CRM)
14-Step Masterclass Engine
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School of Business Masterclass 14 Standard Steps
Customer Relationship Management & Key Industry CRM Tools
Course Completion:7%
1 of 14 Steps ClearedVerified Credential
Standardized 14-Step Learning PipelineStep 1 of 14: Course Overview
Step 01
Course Overview & Faculty Structure
Welcome to the standalone Customer Relationship Management & Key Industry CRM Tools Masterclass. This program is engineered for CRM managers, customer success leads, key account executives, and VAR channel leads to master Salesforce & HubSpot architectures, LAST client de-escalation, Net Revenue Retention (NRR) maximization, Value-Added Reseller (VAR) deal registration, and the UPOD expectation standard.
14 Modules
Salesforce, HubSpot, LAST & VARs
100% Practical
Interactive CRM & EQ Simulator
CRM Diploma
Faculty Certified Credential
Faculty & Lead Instructors
Amara Okafor
Head of Customer Success & Enterprise CRM @ Global FinTech
Architected Salesforce Service Cloud pipelines driving 128% Net Revenue Retention across enterprise accounts.
Michael Sterling
VP of Channel Alliances & Partner Success @ TechScale
Specializes in Value-Added Reseller (VAR) PRM deal registration rules, UPOD expectation frameworks, and SLAs.